Customer Loyalty Marketing Manager – Middlesex

Customer Loyalty Marketing Manager – c.£60K – Middlesex

CRM Manager / Customer Loyalty Marketing Manager / Retention Marketing Manager needed by leading provider of Cloud Services.

In brief the primary focus of the CRM Manager / Customer Loyalty Marketing Manager / Retention Marketing Manager will be to successfully onboard new customers and implement an up-selling and retention strategy for existing customers.

The key accountabilities of the CRM Manager / Customer Loyalty Marketing Manager / Retention Marketing Manager will be to:

• Devise, deliver and optimise an onboarding, retention and loyalty strategy for Cloud customers
• Devise and deliver eCommerce based customer activation, retention and upselling plans in-line with the overall eCommerce strategy
• Track and report KPIs and use the analysis to improve said onboarding, retention & loyalty programmes
• Segment customers and implement appropriate marketing programmes for each segment
• Implement and execute best practice CRM, both online and offline

The CRM Manager / Customer Loyalty Marketing Manager / Retention Marketing Manager will ideally be CIM or IDM qualified and must have a proven record successfully managing CRM / customer loyalty / customer retention programmes. KPIs for the role include customer retention, value, churn, lapsed returns and spend ROI.

The CRM Manager / Customer Loyalty Marketing Manager / Retention Marketing Manager could be from either a B2C or B2B background. Hands on customer data analysis would be advantageous, as would any knowledge of Cloud Computing or Hosting, however these are not a prerequisite.

As there is no real onboarding, retention, loyalty or CRM strategy in place at present this is a greenfield opportunity for a CRM Manager / Customer Loyalty Marketing Manager / Retention Marketing Manager to really make their mark and add tremendous value to an already successful business.

Please apply to [email protected] quoting reference 1108-11

Intelligent People are a specialist Customer Loyalty Marketing Manager recruitment agency.

Keywords: Customer Loyalty Marketing Manager, CRM Manager, Retention Marketing Manager, Senior CRM Manager, Head of CRM, Customer Relationship Marketing Manager